CVE-2021-21443— Unautorized listing of the customer user emails
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I. Basic Information for CVE-2021-21443
Vulnerability Information
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Vulnerability Title
Unautorized listing of the customer user emails
Source: NVD (National Vulnerability Database)
Vulnerability Description
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
Source: NVD (National Vulnerability Database)
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
Source: NVD (National Vulnerability Database)
Vulnerability Type
信息暴露
Source: NVD (National Vulnerability Database)
Vulnerability Title
OTRS 信息泄露漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS是德国 （OTRS）公司的一个应用软件。一个服务管理软件。 OTRS AG ((OTRS)) Community Edition存在信息泄露漏洞，该漏洞源于代理可以在批量操作屏幕中列出客户用户电子邮件，而不需要权限。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
Affected Products
| Vendor | Product | Affected Versions | CPE | Subscribe |
|---|---|---|---|---|
| OTRS AG | ((OTRS)) Community Edition | 6.0.1 ~ 6.0.x* | - | |
| OTRS AG | OTRS | 7.0.x ~ 7.0.27 | - |
II. Public POCs for CVE-2021-21443
| # | POC Description | Source Link | Shenlong Link |
|---|
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Same Patch Batch · OTRS AG · 2021-07-26 · 5 CVEs total
| CVE-2021-36092 | 6.5 MEDIUM | XSS attack using special link in email |
| CVE-2021-21440 | 5.2 MEDIUM | Support Bundle includes S/Mime and PGP keys |
| CVE-2021-21442 | 4.5 MEDIUM | XSS vulnerability in Time Accounting |
| CVE-2021-36091 | 3.5 LOW | Unautorized access to the calendar appointments |
IV. Related Vulnerabilities
Same product: ((OTRS)) Community Edition
Same weakness: CWE-200
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V. Comments for CVE-2021-21443
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