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CVE-2020-1778— Bypassing user account validation

CVSS 4.1 · Medium EPSS 0.23% · P46
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I. Basic Information for CVE-2020-1778

Vulnerability Information
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Vulnerability Title
Bypassing user account validation
Source: NVD (National Vulnerability Database)
Vulnerability Description
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
Source: NVD (National Vulnerability Database)
CVSS Information
CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
Source: NVD (National Vulnerability Database)
Vulnerability Type
认证机制不恰当
Source: NVD (National Vulnerability Database)
Vulnerability Title
OTRS ITSM 授权问题漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS ITSM是德国OTRS公司的一套IT服务管理组织的基础解决方案。该方案以ITIL最佳实践为基础，提供请求和故障管理、问题管理、变更管理和发布管理的管理工具。 OTRS ITSM 8.0.9版本及之前版本存在安全漏洞，该漏洞源于使用多个后端进行用户身份验证(使用LDAP)时，即使帐户被设置为无效，代理也能够登录。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

VendorProductAffected VersionsCPESubscribe
OTRS AGOTRS 8.0.x ~ 8.0.9 -

II. Public POCs for CVE-2020-1778

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III. Intelligence Information for CVE-2020-1778

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IV. Related Vulnerabilities

Same product: OTRS
Same vendor: OTRS AG
Same weakness: CWE-287

V. Comments for CVE-2020-1778

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