CVE-2021-36097— Agents are able to lock the ticket without the "Owner" permission
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I. Basic Information for CVE-2021-36097
Vulnerability Information
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Vulnerability Title
Agents are able to lock the ticket without the "Owner" permission
Source: NVD (National Vulnerability Database)
Vulnerability Description
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Source: NVD (National Vulnerability Database)
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Source: NVD (National Vulnerability Database)
Vulnerability Type
特权授予不正确
Source: NVD (National Vulnerability Database)
Vulnerability Title
OTRS 授权问题漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS是德国 （OTRS）公司的一个应用软件。一个服务管理软件。 OTRS 中存在授权问题漏洞，该漏洞源于产品允许在没有Owner权限的情况下锁定资源并可将其移动到具有rw权限的队列进行完全控制。以下产品及版本受到影响：OTRS AG OTRS 8.0.0 至 8.0.16 版本。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
Affected Products
II. Public POCs for CVE-2021-36097
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- https://otrs.com/release-notes/otrs-security-advisory-2021-20/x_refsource_CONFIRM
- https://nvd.nist.gov/vuln/detail/CVE-2021-36097
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V. Comments for CVE-2021-36097
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