CVE-2020-1767— Possible to send drafted messages as wrong agent
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I. Basic Information for CVE-2020-1767
Vulnerability Information
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Vulnerability Title
Possible to send drafted messages as wrong agent
Source: NVD (National Vulnerability Database)
Vulnerability Description
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Source: NVD (National Vulnerability Database)
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Source: NVD (National Vulnerability Database)
Vulnerability Type
N/A
Source: NVD (National Vulnerability Database)
Vulnerability Title
OTRS 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS（社区版）6.0.25之前的6.0.x版本和OTRS 7.0.14之前的7.0.x版本中存在安全漏洞。攻击者可利用该漏洞执行未授权的操作。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
Affected Products
| Vendor | Product | Affected Versions | CPE | Subscribe |
|---|---|---|---|---|
| OTRS AG | ((OTRS)) Community Edition | 6.0.x version 6.0.24 and prior versions | - | |
| OTRS AG | OTRS | 7.0.x version 7.0.13 and prior versions | - |
II. Public POCs for CVE-2020-1767
| # | POC Description | Source Link | Shenlong Link |
|---|
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Same Patch Batch · OTRS AG · 2020-01-10 · 3 CVEs total
| CVE-2020-1765 | 3.5 LOW | Spoofing of From field in several screens |
| CVE-2020-1766 | 2.0 LOW | Improper handling of uploaded inline images |
IV. Related Vulnerabilities
Same product: ((OTRS)) Community Edition
V. Comments for CVE-2020-1767
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