CVE-2025-13534— ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action
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I. Basic Information for CVE-2025-13534
Vulnerability Information
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Vulnerability Title
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action
Source: NVD (National Vulnerability Database)
Vulnerability Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Source: NVD (National Vulnerability Database)
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
Source: NVD (National Vulnerability Database)
Vulnerability Type
特权管理不恰当
Source: NVD (National Vulnerability Database)
Vulnerability Title
WordPress plugin ELEX WordPress HelpDesk 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
WordPress和WordPress plugin都是WordPress基金会的产品。WordPress是一套使用PHP语言开发的博客平台。该平台具有在基于PHP和MySQL的服务器上架设个人博客网站的功能。WordPress plugin是一个应用插件。 WordPress plugin ELEX WordPress HelpDesk 3.3.2及之前版本存在安全漏洞，该漏洞源于缺少授权检查，可能导致权限提升。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
Affected Products
| Vendor | Product | Affected Versions | CPE | Subscribe |
|---|---|---|---|---|
| elextensions | ELEX WordPress HelpDesk & Customer Ticketing System | * ~ 3.3.2 | - |
II. Public POCs for CVE-2025-13534
| # | POC Description | Source Link | Shenlong Link |
|---|
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IV. Related Vulnerabilities
Same product: ELEX WordPress HelpDesk & Customer Ticketing System
- CVE-2025-68837
WordPress ELEX WordPress HelpDesk & Customer Ticketing Syste - CVE-2025-14079
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.5 - CVE-2025-9343
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.4 - CVE-2025-10039
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - CVE-2025-10054
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1
Same vendor: elextensions
- CVE-2025-68837
WordPress ELEX WordPress HelpDesk & Customer Ticketing Syste - CVE-2025-14079
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.5 - CVE-2025-9343
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.4 - CVE-2025-10039
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - CVE-2025-10054
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1
Same weakness: CWE-269
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V. Comments for CVE-2025-13534
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