CVE-2024-28988— SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
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I. Basic Information for CVE-2024-28988
Vulnerability Information
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Vulnerability Title
SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
Source: NVD (National Vulnerability Database)
Vulnerability Description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
Source: NVD (National Vulnerability Database)
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Source: NVD (National Vulnerability Database)
Vulnerability Type
可信数据的反序列化
Source: NVD (National Vulnerability Database)
Vulnerability Title
SolarWinds Web Help Desk 代码问题漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
SolarWinds Web Help Desk是美国SolarWinds公司的一套服务台和资产管理软件。该软件支持集中式知识库、IT资产管理、项目和任务管理等功能。 SolarWinds Web Help Desk 12.8.3 HF2版本及之前版本存在代码问题漏洞，该漏洞源于Java反序列化问题，可能导致远程代码执行。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
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Affected Products
| Vendor | Product | Affected Versions | CPE | Subscribe |
|---|---|---|---|---|
| SolarWinds | Web Help Desk | 12.8.3 HF 2 and previous versions | - |
II. Public POCs for CVE-2024-28988
| # | POC Description | Source Link | Shenlong Link |
|---|
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IV. Related Vulnerabilities
Same product: Web Help Desk
- CVE-2025-40554
SolarWinds Web Help Desk Authentication Bypass Vulnerability - CVE-2025-40553
SolarWinds Web Help Desk Deserialization of Untrusted Data R - CVE-2025-40552
SolarWinds Web Help Desk Authentication Bypass Vulnerability - CVE-2025-40551
SolarWinds Web Help Desk Deserialization of Untrusted Data R - CVE-2025-40537
SolarWinds Web Help Desk Hardcoded Credentials Vulnerability
Same vendor: SolarWinds
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Same weakness: CWE-502
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V. Comments for CVE-2024-28988
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