CVE-2021-21435— Information exposure in PDF export
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I. Basic Information for CVE-2021-21435
Vulnerability Information
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Vulnerability Title
Information exposure in PDF export
Source: NVD (National Vulnerability Database)
Vulnerability Description
Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
Source: NVD (National Vulnerability Database)
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
Source: NVD (National Vulnerability Database)
Vulnerability Type
信息暴露
Source: NVD (National Vulnerability Database)
Vulnerability Title
OTRS ITSM 信息泄露漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS ITSM是德国OTRS公司的一套IT服务管理组织的基础解决方案。该方案以ITIL最佳实践为基础，提供请求和故障管理、问题管理、变更管理和发布管理的管理工具。 OTRS AG OTRS 中存在信息泄露漏洞，该漏洞源于当客户通过外部接口打印票据(PDF)时，将显示文章密件字段和代理人个人信息。以下产品及型号受到影响:OTRS AG OTRS 7.0.x、7.0.23和以前的版本、8.0。x版本、8.0.10和以前的版本。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
Affected Products
II. Public POCs for CVE-2021-21435
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- https://otrs.com/release-notes/otrs-security-advisory-2021-02/x_refsource_CONFIRM
- https://nvd.nist.gov/vuln/detail/CVE-2021-21435
Same Patch Batch · OTRS AG · 2021-02-08 · 4 CVEs total
| CVE-2020-1779 | 4.3 MEDIUM | Dynamic templates reveal sensitive data when OTRS tags are used |
| CVE-2021-21434 | 3.5 LOW | XSS in Survey Module |
| CVE-2021-21436 | 3.5 LOW | Agent is able to link customer's Config Items without permission |
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V. Comments for CVE-2021-21435
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